With over half of the adult population now connected to a social media network, it’s impossible to overstate the importance of the social web for digital marketing purposes. Many entrepreneurs and small business owners struggle to juggle the responsibilities on their plate, however, and social marketing often falls to the very bottom of a long to-do list. If you can’t commit to spending endless hours working on your social marketing campaign, don’t despair. Instead, learn to maximize your efforts by identifying the networks that will best serve your business.
Tackling the Large Networks: Facebook and Twitter
Much of the attention surrounding social media focuses on Facebook and Twitter, and with good reason. According to the Pew Research Center, 71% of all online adults have an active Facebook profile. Twitter has a smaller user base, but its attracts a more diverse crowd of social influencers. Both platforms can generate real results for a grassroots marketing campaign, and with so many users already connected to these networks, it makes logical sense to join the crowd. As the old adage goes, meet your customers where they’re at—in the digital age, they’re on Twitter and Facebook!
Joining Niche Social Networks: Demographics are Key
Defining your target audience falls under the auspices of Marketing 101, but many business owners forget to consider the demographics of social media users. For example, 90% of Instagram’s 150 million users are under the age of 35. Technology groups, apparel designers, and entertainment brands achieve great results on this network, but you’ll have lackluster results if trying to connect with a middle-aged consumer.
The demographics of the average social user can reveal a great deal about a particular platform’s potential for your marketing strategy. Spend some time getting familiar with networks like Google+, Pinterest, and YouTube before you commit to maintaining a new profile. If your target audience isn’t already using these platforms, it doesn’t make sense to expend your energy here.
Identifying Important Industry Leaders
Social proof can make or break your business, which is why it’s essential to develop a proactive strategy for dealing with online customer feedback. 85% of consumers report using online reviews for local businesses to make purchasing decisions. The power of Yelp, Travelocity, and other sites that feature user-generated reviews is undeniable, particularly for businesses in the service industry. An active presence on these networks simply isn’t negotiable. Don’t just join these networks, but respond to feedback publicly. This approach helps build your credibility and increase your brand’s clout.
Once you have established where to direct your energy, develop a consistent management strategy to reap the rewards of your social media marketing efforts. Continually updating your profiles, sharing valuable content, and engaging your followers in meaningful conversations all help propel your business forward. Choose to make contributions to social media a regular part of your day-to-day business operations, and you’re bound to see impressive results.
Social proof plays an essential role in the healthy growth of modern businesses, with feedback on sites like Yelp, Google+, and the BBB providing would-be customers with invaluable information. In an ideal world, your business would never receive a scathing review, but it’s an inevitable challenge you will face as you work to expand your business. Resist the urge to cower and hide when confronted with negative reviews, and instead use these opportunities to put the spotlight on the incredible service you offer. The following reputation management tips will keep your company protected.
Responding to Unhappy Clients
Negative reviews may feel like the end of the world, but don’t let naysayers get the best of you online. Some business owners lash out with unpleasantries while others remain silent in the face of a negative review—unfortunately, neither of these approaches will help your business succeed. Most review sites give businesses a platform for responding to derogatory remarks. Use this interaction to show other customers how you value your clients.
Treat an unhappy digital reviewer the same way you’d respond to an unhappy customer in the real world. For example, if someone complained about the poor quality of your restaurant’s food, you would apologize, offer to remake the dish, or offer a complimentary item from your menu. You should have the same goal in online reputation management. The only difference is you are responding in front of a crowd of spectators.
Incorporating Positive Reviews
An impressive 97% of all American consumers reportedly use search engines to learn more about local businesses. Capturing the attention of the average consumer requires deploying a thoughtful marketing strategy that incorporates positive social proof. Social proof lends credibility to your marketing claims and often makes a dramatic impact on overall foot traffic.
Many review platforms offer widgets you can build directly into your website to showcase positive reviews. Others provide embeddable links you can use to send visitors to your profiles. Use these tools to capitalize on the power of positive social proof.
Building an Active Online Presence
Creating a smart game plan for using both positive and negative reviews to your advantage serves a valuable purpose, but it’s even more effective to develop a proactive presence online. Many review sites, including Yelp and Angie’s List, offer signage you can display to invite customers to leave feedback. Encourage happy clients to post their remarks publicly, while handling any complaints you receive immediately. This two-fold approach helps generate customer loyalty while simultaneously sheltering your business from unwanted negative reviews.
Embracing the world of digital reviews proves challenging for many business owners, but the simple efficacy of these sites makes them a powerful marketing tool for companies of all shapes and sizes. Pay close attention to any review sites where customers leave feedback, and take the time to weigh carefully how best to respond and use these reviews. With a bit of thoughtful analysis and a smart customer service response, you’ll maximize your bottom line and attract new clients in one fell swoop.
Content marketing has rapidly become a pivotal force in marketing. Custom content spending reached $44 billion in 2013, and the trend has only continued its upward trajectory. While experts continually extol the benefits, well-written content can provide a marketing campaign, it’s important for business owners to grasp the potential content represents for their bottom line. The following tips will provide guidelines to help small business owners effectively incorporate content marketing into their overall digital marketing campaign and discover how to maximize your growth potential through inbound marketing.
Exploring the Benefits of Content
Well-written, informative content pays off handsomely for businesses willing to invest in the creation of these marketing materials. Consider the following advantages content offers:
● Long-term Traffic Acquisition: Unlike PPC advertising campaigns that stop drawing visitors at the termination of a campaign, content attracts new visitors indefinitely.
● Cost-Effective Marketing: Content marketing campaigns offer a scalable solution to fit any company’s marketing budget, big or small. Original, customized content will show results up to 62% faster than traditional marketing while generating three times as many leads.
● Authority Building: Creating great content establishes a brand’s authority and builds clout, in turn leading to a larger digital footprint that translates into more sales and a larger customer base.
Crafting Content that Resonates
The undeniable benefits content generates make it an appealing marketing tool for any business to consider, but it’s not enough to simply slap up a blog post and hope for the best. Instead, savvy entrepreneurs and small business owners must think about their target audience and the information those visitors seek. This information provides essential direction for content development.
When deciding which topics to write about on your blog, put yourself in your customer’s shoes. If you’re catering to local diners, consider creating a blog post that outlines the story behind your latest menu creation. Generate additional traffic by publishing a list of upcoming events in your local community and feature other businesses in your area. If your sells a product, develop a short outline recommending special occasions where customers might want or need to purchase your product.
The possibilities are truly endless—just make sure you keep the content flowing! Businesses that regularly blog generate up to 67% more leads each month, as opposed to those who neglect content marketing altogether. One helpful way to keep your content development strategy on track is to build an editorial calendar, with upcoming posts scheduled beforehand. This method keeps inbound marketing on the top of your priority list.